C. L. Russell Group, LLC (CLRG) is seeking an experienced training manager with technical background to lead and manage all activities associated with training and development. You will assess client’s developmental needs to drive training initiatives, oversee their implementation and assess their outcomes. The role has a primary focus on client training but includes as well internal employee training.
The manager will be heavily involved in the process of creating and managing training programs related to CLRG’s clients, services, and will also be a key contributor to the creation of client specific training programs. This position will support services and product introductions and customer boarding, both of which are critical to the ongoing growth and success of the company.
As the manager of the training team, you will manage a small team of soft- and hard-skills trainers and training consultants, help and guide them in their day to day activities.
CLRG is looking for a motivated and self-starter Training Manager to actively search, creatively design and implement effective methods to educate, enhance performance and recognize performance.
ESSENTIAL DUTIES AND RESPONSIBILITIES
□ Analyze and perform needs assessment in order to formulate training polices and schedules. Work with all departments within CLRG, addressing client specific training needs, both employee and client related. Evaluate effectiveness of existing training programs and continually recommend and implement upgrades to course curriculum. Identifies and defines present and future training needs. Selects and coordinates training programs with outside vendors. Recommends new training materials or equipment to support training needs.
□ Manages the development of documentation, including manuals and electronic documentation, such as knowledge base and intranet documentation.
□ Establishes training and performance management policies, standards, and takes proactive measures to ensure effective and consistent information.
□ Manages the performance and development of the training staff. Evaluates staff performance, identifies and resolves problems, monitors tracking and reporting of performance. Acts as a liaison between the clients, Training department and other departments within the company. Communicates company initiatives, processes, policies, and procedures to staff.
□ Monitor spending against the departmental budget. Exemplify the desired culture and philosophies of the organization. Work effectively as a team member with other members of management and the human resources staff.
Skills or Special Abilities
□ Proven work experience as a training manager
□ Track record in designing and executing successful training programs
□ Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations, etc.)
□ Excellent verbal and written communication skills, strong interpersonal skills are a must, ability to present content to large audiences
□ Advanced knowledge of computer software systems including Microsoft Word, Excel, Power Point, Adobe Captivate, and agile Learning Management Systems (LMS)
□ Knowledge of credit card industry or data processing preferred.
□ Must have strong organizational skills to plan, organize and schedule resources
□ Bachelor’s degree (Organizational Development, Human Resources, Training & Development, Education) or equivalent work-related experience
□ Minimum of 5-year experience as a trainer in a corporate or government environment with a minimum of 3 year of managerial experience
To apply contact: email@example.com